ChaseBinderSupport
Help and support
Questions about ChaseBinder? Email us, or find a quick answer below.
Contact
If something isn’t working, tell us your iPhone model, your iOS version and what you were doing. A screenshot helps too. With Pro, tap the Pro chip in the app, then Email us: it fills in those details for you.
Common questions
Which games does ChaseBinder support?
Six at launch: Pokémon, Magic: The Gathering, Disney Lorcana, One Piece Card Game, Gundam Card Game and Riftbound: League of Legends Trading Card Game. Leave the scanner on Auto and it works out the game, or pick one first.
How does scanning work?
Tap + and choose Scan cards, then hold your cards up one after another. ChaseBinder finds each card, straightens it and takes the shot when it holds still. It reads the name and number on your iPhone, compares your photo with the official images to find the exact printing, and puts every card in a tray to review. Nothing is saved until you tap Add.
Your photos stay on your phone. They’re never uploaded, not even by backup and sync.
What’s free, and what’s in Pro?
Free includes everything for all six games, with 25 card scans a month and 2 binders. Free scans reset on the 1st of each month; searching by name never counts as a scan.
ChaseBinder Pro is $4.99 a month or $39.99 a year (US prices; your App Store price may differ by country). It adds unlimited scans, binder page scans, unlimited binders, Select (adding many cards at once), backup and sync across your devices, and the gold look and app icons.
How do I restore my purchase?
On a new or reset iPhone, tap Go Pro at the top of your Collection, then Restore purchases. If you already see the gold Pro chip, tap it and choose Restore. Pro belongs to the Apple ID that bought it, so sign in to the App Store with that Apple ID.
How do I cancel Pro?
Pro is billed by Apple. Open Settings › your name › Subscriptions, choose ChaseBinder Pro and cancel. Pro runs to the end of the period you’ve paid for, then the app returns to the free limits. Nothing you’ve saved is deleted.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
How do I delete my account?
Tap the Pro chip at the top of your Collection, then Delete account. That removes your account and everything stored for it on our server, including your backed-up cards; if you signed in with Apple, it also revokes ChaseBinder’s access to your Apple ID. The cards on your phone stay.
Deleting your account doesn’t cancel a subscription; cancel that in Settings as above. You can also email us to delete your account.
Why do some One Piece and Gundam cards show “SAMPLE”?
Bandai publishes the official images of many One Piece and Gundam cards with a “SAMPLE” stamp, and those are the only images available for them. When you’ve scanned the card, ChaseBinder shows your own photo instead, and it uses a clean image wherever one exists.
Why does a card say “No market price”?
Some cards don’t have a market price yet, such as brand-new sets and some Japanese or Chinese printings. ChaseBinder never shows a made-up $0.00. You can add your own price, which is clearly marked Manual. Market prices refresh once a day when you open the app, and you can refresh them by hand once an hour.
Do I need an account?
No. Your collection is stored on your iPhone and everything works without signing in. With Pro, you can sign in with Apple or Google to back up your cards and sync them across your devices.